Achieving vacation rental management bliss in Central Texas

Theresa W. knew partnering with a vacation rental management company with a local team who cared for her home like it's their own would be a game changer. She also understood the importance of communication, particularly when it came to the success of her investment property in Wimberley, Texas.

Those keen perspectives ultimately led Theresa to meet with Vacasa’s local, in-market team to discuss a future partnership. During those conversations, she realized she had finally found a cohort of professionals who knew and cared about the local community, and who shared her passion for proactiveness, communication, and Central Texas.

With the details set, the next step was to open up her charming ranch to travelers with the help of her local area manager, Scott L., who's been overlooking Vacasa’s operations in this Central Texas destination since February 2022.

“Being there” matters in vacation rental management

Managing any vacation rental requires a local team with specific expertise and care. Success is also contingent on the elements Theresa shared through her experience working alongside Vacasa, including qualities like:

• Responsiveness
• Communication skills
• Caring for the property
• Financial transparency
• Friendliness
• Local awareness

Theresa explained that having a local manager like Scott—who embodies these characteristics—has been incredibly valuable. "Scott is very responsive and communicative and stays on top of the property. He lets me know what's going on with everything," says Theresa.

That responsiveness has boosted Theresa's confidence in Vacasa's ability to care for her home and the guests who experience it. She also feels assured that her team understands the details that matter to guests.

Proactive resolutions provide comfort

Property management is not just about numbers—it's also about the people. A few aspects Theresa kept returning to involved Scott and the local Vacasa team's emphasis on transparency, friendliness, and quickly answering questions.

"I don't like financial surprises, and Scott works hard to ensure that doesn't happen. He's friendly and puts me at ease when I have concerns or questions.

Rather than stress over issues and uncertainty, Theresa finds that having a local Vacasa team that addresses a problem before it becomes one allows her investment to be a source of joy. In turn, she continues to appreciate Scott's assistance by concluding, "I feel like he treats the property like his own. I appreciate that—thank you, Scott!"