Our standard cancellation policy
For any new reservation, you can cancel within 24 hours of booking and receive a full refund. (Heads up, exceptions apply for last-minute bookings.)
After that, cancel at least 30 days before check-in and receive a refund in your original form of payment, minus the booking fee and associated taxes. Head over to your online Trip Manager to request your refund.
Cancellation of third-party booking
Reservations made on third-party sites (such as Airbnb or Vrbo) may be subject to that channel’s terms and conditions if they differ from Vacasa’s. Please check the site where you originally booked your trip.
Vrbo reservations can be canceled in your online Trip Manager. Other third-party reservations will need to be canceled on the site where the reservation originated.
Exceptions
If you're booking a home in Delaware, North Carolina, or some parts of Alabama, California, Maryland, and Michigan, be sure to review the differences from our usual cancellation policy.
Before you complete your purchase, you can review the home-specific portion of the rental agreement (shown during the checkout process) to see if an exception to our standard cancellation policy applies. For all of these homes and destinations, you can still cancel your trip for a full refund within the first 24 hours of booking.
Alabama (Fort Morgan, Gulf Shores, Orange Beach)
Cancel within 24 hours of booking for a full refund. For some Vacasa homes in Fort Morgan, Gulf Shores, and Orange Beach, you must cancel at least 60, 90, or 180 days before check-in to receive a refund minus the booking fee. (The time frame depends on the home you've booked.) Call our local reservations team at 251‑968‑7516 to cancel.
California
Cancel within 24 hours of booking for a full refund. After that, for some Vacasa homes in southern California, cancel at least 60 days before check-in and receive a refund in your original form of payment, minus the booking fee and associated taxes. Call our local reservations team at 858‑877‑6259 or email us to cancel.
Delaware
Our standard cancellation policy applies, but you'll need to contact our local reservations team to cancel. Call 855‑441‑2146 or email delawarecustomerservice@vacasa.com.
Maryland (Ocean City)
Cancel within 24 hours of booking for a full refund. If you cancel after that, a refund will be issued if another guest books the home for the same dates. (If we rebook the home for less than what you paid, you'll receive a refund minus the difference—and no refunds are issued if we cannot rebook the home.) Call our local reservations team at 410‑723‑1780 to cancel.
Michigan
Cancel within 24 hours of booking for a full refund. After that, for some Vacasa homes, cancel at least 60 days before check-in and receive a refund in your original form of payment, minus the booking fee and associated taxes. Call our local reservations team at 269‑775‑0357 or email us to cancel.
North Carolina
Our standard cancellation policy applies, but you'll need to contact our local reservations team to cancel. Call 800‑428‑8372.
If you have questions, call 800‑544‑0300 and a member of our Customer Experience team will be happy to help.
Enjoy peace of mind when you plan your next vacation. Know that we’re working harder than ever to deliver seamless vacation experiences—so you can focus on making memories with the people you love.
Cancellation policy FAQ
For new trips, you can cancel within 24 hours of booking and receive a full refund.
If you cancel 30 or more days before check-in, you can receive a refund of any rental payments you’ve made, minus the booking fee and associated taxes.
Note: A few exceptions apply, based on booking channel and destination.
If you've received a Future Stay Credit, you have a vacation in the bank when you’re ready to travel. The credit is flexible, so you’re free to book the same home as before, or visit a different Vacasa home or destination. The new trip must have a check-in date no later than 15 months after the day your credit is issued.
As a security measure, your Future Stay Credit is automatically linked to the email address used to book your original reservation (the reservation that you canceled and received credit for). To redeem the credit on Vacasa.com, you’ll need to create an account with the same email address—or log in, if you already have an account with that email address.
Once you’re logged in, the Future Stay Credit will appear as a payment option when you make a new reservation.
Things to know
The 24-hour refund option doesn't apply if you book your stay the day before check-in. Reservations cannot be cancelled for a full refund on the day of check-in.
A reservation booked using Future Stay Credit must be in the same currency as the reservation that you cancelled for credit. (In general, this means the new reservation must be in the same country as the cancelled one.)
Refunds may not be available for certain reservations outside the U.S. and Canada.
Read our full reservation terms and conditions or our Future Stay Credit terms and conditions.
