Building trust through action and dedication to excellence

Trust, communication, and initiative are paramount in establishing the ideal partnership in an industry where homeowners often reside hundreds of miles away from their investment. Katie H. realized this after initially working with a hands-off vacation rental management company. That led to a close friend recommending Vacasa.

"I connected with someone at Vacasa and was quickly impressed by the onboarding experience," Katie says.

"Once we were onboarded, we began working with our property manager, Jacqueline, who is incredible. She knows Sandestin specifically. She knows our property inside and out. We've had a couple of questions and called her, and she's like, 'Oh, I took care of that already. I didn't want to bother you with that.'"

Katie was grateful to secure a partnership that took action on her behalf, while also caring for her Sandestin home as if it were their own. What's more, Vacasa gave her the consistency and communication she and her guests deserve.

A hands-on approach from the beginning

Katie purchased a vacation home to create lasting memories for her family while expanding their investment portfolio. They chose Sandestin because it held a special place in their hearts as a frequent vacation destination from their childhood.

Their relationship with the area meant finding a local team in Miramar Beach, FL, that understood the uniqueness of their home and location firsthand. Still, Katie's underwhelming experience with her previous vacation property management company only emphasized the importance of having a more hands-on team moving forward.

"I never met our previous property manager, so working with Vacasa is already a different experience in contrast,” Katie says. “When Vacasa came to the condo, they walked us through their materials and set the right expectations, including the services we would get, the tools, the app, the website—everything."

Katie shares that Vacasa's proactiveness didn't dissolve after the onboarding process. If anything, she says it continues to grow, whether that's through Jacqueline's hands-on approach to property management, or the transparent and efficient communication she offers.

Take action. Be communicative. Stay accountable. Deliver results.

Katie continues to emphasize that Jacqueline edges out the competition in terms of communication and taking initiative.

One standout moment was when her building underwent extensive construction for several months. Katie shares that Jacqueline expertly handled the situation, ensuring their property remained booked while transparently communicating with guests about the ongoing construction.

"Her proactive approach to communication, along with her willingness to take the initiative, sets her apart."

Katie notes that Jacqueline's proactiveness has surfaced in new ways—like adding additional deck furniture to improve the guest experience—to ensure every visit is memorable.

This level of personal attention was a breath of fresh air compared to her previous experience with her first vacation rental company.

"My husband and I are pretty thorough when making decisions. We interviewed more than one company. I’m happy to say we have yet to have a disappointing experience with Vacasa."

"Their professionalism, proactive approach, and dedication to their clients make them a standout choice for those looking for a vacation rental management company. We're incredibly grateful to Vacasa for helping us create lasting memories at our Sandestin condo, and we're confident they can do the same for others."

Katie concluded by noting that Vacasa continuously delivers on its promises. In turn, she gains peace of mind knowing she has a dependable team overlooking her investment while away, every step of the way.