Stress-free vacation rental management in Rockport, TX

Vacation rental ownership requires intricate knowledge of the industry, home care, and hospitality, even before welcoming the first guests. In Pam B.'s case, she also needed a team to manage the transfer of property ownership, prepare the home for visitors, and simplify the onboarding process to quickly produce results.

Adding another layer of complexity, her home was to be set up as a parent-child arrangement—a type of multi-unit listing that allows guests to book either the whole home or separate sections individually, like the upstairs or lower part. This can make revenue optimization, calendar syncing, and booking strategies difficult to manage.

"I had a very difficult situation,” Pam said. “Vacasa did the entire clean-up, packed up all of the personal items, and placed them in the garage when taking over the condo. Their team also provided recommendations for lawn care, bug spraying, canal care, and offered seamless guidance to get the condo on the market.".

While some companies take a one-size-fits-all approach to different unit types, Pam gladly reports that her experience has exceeded the standard table stakes of property management. Instead, she feels confident that she hired the best vacation rental management company available in Texas.

Setting the scene for success

Pam came to Vacasa with experience having worked with different vacation rental management companies prior. When she met Sheryl T., her local area manager, Pam knew what she was looking for:

• Thorough—but easy—onboarding process
• No surprises or hidden fees
• A local team with local-area expertise to elevate the guest experience
• Proactive assistance and someone she could turn to for questions or additional aid
• Someone to partner with on homecare and pricing
• Ensuring her home is always guest- (and owner-) ready

"Vacasa came out and explained the onboarding process in detail. It was the most reasonable and easiest of all the other groups I interviewed," Pam told us. "Vacasa also doesn't have any hidden fees. And they don't get paid unless I get paid—they worked hard to get the condo ready for my guests."

Pam explained that she valued the transparency and personalization offered by Vacasa. As a result, she's able to relax and enjoy her vacation rental without worry.

Who you work with matters

Having a reliable local team that Pam can depend on provides her with true peace of mind, whether her crew is addressing renter needs or supporting the property itself.

"Since I chose to go with Vacasa, I haven't been disappointed. I actually asked to be involved and notified of any concerns. Sheryl and her crew have been responsive and proactive rather than reactive to all my needs. Sheryl texts me regularly with updates or questions—she's been amazing," Pam raved.

"I know prior rental companies we used neglected my house at times. The cleaning was sub-par, and stuff went missing or broke. But Vacasa and Sheryl stay on top of everything, so that hasn't happened since."

"And finally, Vacasa's pricing system is one of the best analytical tools on the market—it's kept my condo rented, and the income has covered all of my expenses and then some," Pam said.

Vacasa’s diligent oversight, coupled with our advanced pricing technology that maximizes rental income, has helped Pam feel confident that she is working with the best in Texas.

In turn, she's become somewhat of a Vacasa ambassador: "I highly recommend Vacasa and Sheryl. I use Vacasa for my own property and stay in a Vacasa rental when I travel because their homes are always clean and dependable."