Natural disaster response and support for your vacation home
Natural disasters can strike at any time. Learn how Vacasa handles natural disasters to keep your vacation home and your guests safe and secure.
No matter what part of the country your vacation home is located in, severe weather and natural disasters can threaten your home and your guests' safety. Our local teams serve as the first line of defense in protecting your property from the impact of a natural disaster or severe weather event.
In the event of severe weather, our local teams will promptly take action. If it's safe, we will send our teams to your home to assist with necessary tasks including:
If your home is occupied and your guests are willing and able to help, we may ask for their assistance with these tasks.
During a natural disaster, we are committed to safeguarding your home and the well-being of your guests. If you are in an area prone to natural disasters, having essential supplies in your home can facilitate our teams in securing your residence efficiently and promptly.
*Sandbags and other items must be supplied by the homeowner.
Effective communication with owners and guests is crucial for navigating severe weather events or natural disasters.
Our central teams monitor an event using national weather management systems and local news updates. We track mandates passed down by local officials, such as travel bans, evacuations, or shelter-in-place orders. If there are major airport or road closures, or if necessities like gas or groceries are limited, we will keep guests informed so they can plan accordingly.
As an owner, we will keep you informed about how we are accommodating our in-home and incoming guests during a natural disaster. As things improve, we will provide updates on any restrictions being lifted, any damages in the area, and when we can access your home to assess for any potential damage.
Our local teams are eager to assist the entire community during a natural disaster. We offer hands-on support, deliver supplies, help with repairs, and may even provide financial assistance to aid in the area's overall recovery.
Let our teams do the heavy lifting. We’ll keep you informed as the situation progresses and make sure your home is safe and secure both before and after a natural disaster.
Our central and local teams act quickly to ensure the safety of our guests, owners, and employees. We’ll handle everything from communications to securing your property to assessing it for any damage once the event has passed and it is safe for our teams to do so.
We strongly encourage every guest who books with Vacasa to purchase trip insurance to protect their reservation from instances such as these. In most cases, Vacasa will hold to its cancellation policy as is standard for the industry.
No. If a guest books on a third-party channel, the guest is subject to that channel’s policies.
Call 844-518-0967 to speak with a Homeowner Consultant, who can answer preliminary questions and see if we’d be a good fit for you.
If you'd like to move forward, we’ll put you in touch with our market expert in your neighborhood to explore the financial potential of your home, outline our management fee, and introduce your local team.
